Refund policy

Refund Policy

At Sona Fey, we are committed to providing beautifully crafted garments and excellent customer service. Please read our Refund Policy carefully before placing your order.

Returns

We accept returns on eligible ready-to-wear items within 7 days of delivery.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from perfume, makeup, stains, alterations, or any signs of wear.
  • Include your order number or proof of purchase.

Returns that do not meet these requirements may be refused.

Non-Returnable & Non-Exchangeable Items

The following items are final sale and cannot be returned or exchanged:

  • Evening Dresses
  • Party Collection
  • Kaftans
  • Designer Collection
  • Made-to-order or custom-made items
  • Personalized products

These items are produced in limited quantities or made specifically for our customers.

Please make sure to confirm your size carefully before placing your order. If you are unsure about sizing, our customer support team will be happy to assist you before your purchase.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is incorrect or defective.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are determined by your local customs authority and are the sole responsibility of the customer.

If customs duties or import charges are refused and the parcel is returned to us, any return shipping costs, customs charges, handling fees, or other related expenses incurred will be deducted from your refund.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of:

  • The item received
  • The shipping label
  • The packaging
  • The issue

We will review your claim and arrange an appropriate resolution if applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

Refused Deliveries

If an order is refused by the customer, returned due to unpaid customs duties, or returned because of an incorrect or incomplete shipping address provided by the customer, all shipping costs, return shipping charges, customs fees, and handling costs incurred will be deducted from the refund.

Contact Us

If you have any questions about our Refund Policy or need assistance with sizing before placing your order, please contact our customer support team. We are always happy to help.