Refund policy

Refund & Exchange Policy

At Sona Fey, all our products are carefully crafted and quality-checked before dispatch.

All sales are final. We do not accept returns or exchanges on any items.

Before placing your order, please review product descriptions, the size guide, and all images carefully. If you need help with sizing, please contact our customer support team prior to purchasing.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following:

• A photo of the item received
• A photo of the shipping label
• A photo of the packaging
• A description of the issue

We will review your claim and arrange an appropriate resolution if applicable.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer.

If a parcel is returned due to refused or unpaid customs duties, or an incorrect shipping address, all associated shipping and handling costs will be deducted from any applicable resolution.

Contact Us

For any pre-purchase questions, please contact our customer support team. We are happy to help.