Privacy policy

 

PRIVACY POLICY

Last updated: July 24, 2026

Sona Fey is operated by Süreyya Akbaş, a sole proprietorship registered in Türkiye.

Sona Fey operates this online store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience collectively referred to as the “Services.”

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, process and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, create an account, contact us or otherwise interact with Sona Fey.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy shall apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use and disclosure practices described below.

1. DATA CONTROLLER

For the purposes of applicable data protection legislation, including Türkiye’s Law No. 6698 on the Protection of Personal Data, the data controller is:

Name / Business Owner: Süreyya Akbaş
Brand: Sona Fey
Tax Office: Pendik
Tax Number: 0150873674
Business Address: Doğu Mah. Oltu Sk. Eser Apt. No:12, İç Kapı No:13, Pendik / İstanbul, Türkiye
Telephone: +90 541 363 39 20
Email: info@sonafey.com
Website: https://sonafey.com

2. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you are located and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Telephone number

  • Email address

Order and Transaction Information

  • Products viewed

  • Products added to your cart or wishlist

  • Products purchased

  • Order history

  • Returns, exchanges or cancellation requests

  • Shipping and delivery information

  • Transaction details

  • Payment confirmation

  • Selected payment method

Account Information

  • Username

  • Password

  • Account preferences

  • Saved addresses

  • Wishlist information

  • Communication preferences

  • Security information

Payment Information

Payment information may include:

  • Payment method

  • Transaction reference

  • Payment status

  • Billing information

  • Limited payment card information made available by the payment provider

Full credit or debit card details are processed securely by authorized third-party payment providers and are not directly stored or accessible by Sona Fey.

Communications With Us

We may collect information you provide when you:

  • Contact customer service

  • Send an email

  • Communicate through social media or direct messages

  • Submit a return or complaint request

  • Provide product measurements or sizing information

  • Submit reviews, comments or feedback

Device and Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Cookie identifiers

  • Unique device identifiers

  • Website activity and interaction information

Usage Information

We may collect information about how you interact with the Services, including:

  • Pages visited

  • Products viewed

  • Time spent on the website

  • Search activity

  • Cart activity

  • Referral sources

  • Date and time of access

3. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

  • Visit or use our website

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact customer service

  • Request a return or refund

  • Submit measurements or product preferences

  • Communicate with us through email or social media

Automatically Through the Services

Certain information may be collected automatically through:

  • Cookies

  • Pixels

  • Analytics tools

  • Similar tracking technologies

  • Your browser or device

From Service Providers

We may receive information from service providers that assist us with:

  • Website hosting

  • Payment processing

  • Fraud prevention

  • Order fulfilment

  • Shipping and delivery

  • Analytics

  • Marketing

  • Customer support

From Business Partners or Other Third Parties

We may receive information from advertising networks, social media platforms, logistics providers or other third parties where permitted by applicable law.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and Fulfilling the Services

We use your personal information to:

  • Process and confirm orders

  • Process payments

  • Prepare and dispatch products

  • Arrange shipping and delivery

  • Provide tracking information

  • Manage accounts

  • Provide sizing support

  • Process eligible returns or refunds

  • Respond to customer enquiries

  • Maintain records of transactions

  • Provide a personalized shopping experience

  • Recommend products based on your interests

Customer Support and Communication

We may use your information to:

  • Respond to questions

  • Provide order updates

  • Resolve delivery issues

  • Review return or defect claims

  • Communicate about payments

  • Notify you about changes to products, policies or Services

  • Maintain our relationship with you

Marketing and Advertising

Where permitted by law or where you have provided consent, we may use your personal information to:

  • Send promotional emails

  • Send information about new products

  • Inform you about sales or campaigns

  • Display personalized advertisements

  • Measure the effectiveness of advertising

  • Provide product recommendations

You may withdraw your marketing consent at any time by using the unsubscribe link in our emails or by contacting us.

Even after opting out of marketing communications, you may continue to receive non-promotional communications relating to your orders, account, delivery or legal notices.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions

  • Authenticate accounts

  • Detect suspicious activity

  • Prevent fraud

  • Protect our website and customers

  • Investigate unauthorized transactions

  • Enforce our policies and agreements

You are responsible for keeping your account details, username and password secure.

Legal and Regulatory Obligations

We may process personal information where necessary to:

  • Comply with tax and accounting obligations

  • Maintain legally required business records

  • Respond to requests from courts, public authorities or law enforcement

  • Establish, exercise or defend legal claims

  • Investigate violations of our agreements or policies

  • Comply with applicable consumer and e-commerce legislation

5. LEGAL BASIS FOR PROCESSING

Depending on applicable law, we may process your personal information on one or more of the following legal grounds:

  • The processing is necessary to perform a contract with you.

  • The processing is necessary to take steps at your request before entering into a contract.

  • The processing is required to comply with legal obligations.

  • The processing is necessary for our legitimate business interests.

  • You have provided your explicit consent.

  • The processing is necessary for the establishment, exercise or protection of legal rights.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to provide the Services, fulfil orders, comply with legal obligations or protect our legitimate interests.

These third parties may include:

Shopify

Our online store is hosted and supported by Shopify. Shopify processes information relating to your access to and use of our website in order to provide its e-commerce services.

Payment Service Providers

Payment information may be processed by secure payment providers, including applicable banks, card networks and payment institutions such as İyzico.

Fulfilment and Shipping Providers

We may share necessary information with:

  • Warehouses

  • Fulfilment partners

  • Courier companies

  • Customs representatives

  • Shipping providers

  • Delivery partners

This may include your name, address, telephone number, email address, order contents and customs information.

Technology and Service Providers

We may disclose personal information to vendors that assist us with:

  • Website management

  • Cloud storage

  • Information technology

  • Analytics

  • Customer service

  • Email delivery

  • Fraud detection

  • Advertising

  • Marketing

Legal Authorities

We may disclose information when required to:

  • Comply with applicable law

  • Respond to a valid legal request

  • Comply with a court order

  • Respond to public authorities

  • Protect our legal rights

  • Investigate fraud, illegal conduct or security risks

Business Transactions

Personal information may be transferred as part of a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

We do not sell personal information for monetary compensation.

7. RELATIONSHIP WITH SHOPIFY

The Services are hosted and supported by Shopify.

Shopify may collect and process personal information relating to your access to and use of the Services in order to provide, protect and improve its platform and related services.

Information submitted through our website may be transmitted to Shopify and its authorized service providers, which may be located in countries other than your country of residence.

Shopify may also process certain information obtained from your interactions with our store and other merchants where permitted by its own privacy policies and applicable law.

For information about how Shopify processes personal information, you may review Shopify’s Consumer Privacy Policy and privacy portal.

8. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels and similar technologies to:

  • Operate essential website functions

  • Keep items in your shopping cart

  • Remember account or language preferences

  • Improve website performance

  • Analyze website traffic

  • Understand customer behaviour

  • Prevent fraud

  • Measure advertising performance

  • Display personalized advertisements where permitted

You may manage or disable certain cookies through your browser settings or the cookie preference tools provided on our website.

Disabling certain cookies may affect website functionality or prevent some Services from operating correctly.

9. THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites, social media platforms or other online services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy or content of third-party websites.

When you access a third-party website, you should review that website’s privacy policy and terms independently.

Information shared in public or semi-public areas, including social media platforms, may be visible to other users and may be used by third parties outside our control.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

10. CHILDREN’S PERSONAL INFORMATION

The Services are not intended for children under the age of 18 without the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information without authorization, please contact us so that we can review and, where appropriate, delete the information.

11. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Unlawful processing

  • Accidental loss

  • Disclosure

  • Destruction

  • Alteration

  • Misuse

However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

You should not send sensitive or confidential information through unsecured communication channels.

12. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Maintain customer accounts

  • Provide customer support

  • Comply with tax, accounting and legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

  • Establish, exercise or defend legal claims

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, it may be securely deleted, destroyed or anonymized.

13. INTERNATIONAL TRANSFERS

Because we operate an international online store and use global service providers, personal information may be transferred to, stored or processed in countries other than the country in which you reside.

Such countries may have data protection laws that differ from those of your country.

Where required by applicable law, we use recognized safeguards for international data transfers, including:

  • Explicit consent where legally appropriate

  • Contractual data protection obligations

  • Standard contractual clauses

  • Transfers necessary for the performance of a contract

  • Other legally recognized transfer mechanisms

Information may be transferred to Shopify, payment providers, fulfilment companies, delivery providers and technology service providers located outside Türkiye.

14. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have some or all of the following rights:

Right to Access

You may request information about whether we process your personal information and request access to that information.

Right to Correction

You may request correction of incomplete, outdated or inaccurate personal information.

Right to Deletion

You may request deletion of your personal information where permitted by law.

Certain information may need to be retained to comply with legal, tax, accounting or fraud-prevention obligations.

Right to Restrict Processing

You may request that processing of your personal information be restricted in certain circumstances.

Right to Object

You may object to certain processing activities, including processing based on legitimate interests or direct marketing.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a structured and commonly used format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Opt Out of Marketing

You may unsubscribe from marketing communications by:

  • Selecting the unsubscribe link in promotional emails

  • Updating available account preferences

  • Contacting us at info@sonafey.com

Right to Lodge a Complaint

You may have the right to lodge a complaint with the relevant data protection authority in your country.

In Türkiye, complaints relating to personal data may be submitted to the Personal Data Protection Authority in accordance with Law No. 6698.

15. RIGHTS UNDER TURKISH DATA PROTECTION LAW

Under Article 11 of Türkiye’s Law No. 6698 on the Protection of Personal Data, you may have the right to:

  • Learn whether your personal data is being processed.

  • Request information if your personal data has been processed.

  • Learn the purpose of processing and whether your data is being used in accordance with that purpose.

  • Learn the third parties to whom your personal data has been transferred in Türkiye or abroad.

  • Request correction of incomplete or incorrectly processed personal data.

  • Request deletion or destruction of personal data where the legal conditions are met.

  • Request that correction, deletion or destruction procedures be communicated to third parties to whom the data was transferred.

  • Object to a result arising against you through the exclusive analysis of personal data by automated systems.

  • Request compensation where you suffer damage due to unlawful processing of personal data.

Requests may be submitted using the contact details stated in this Privacy Policy.

We may request reasonable information to verify your identity before responding.

16. MANAGING COMMUNICATION PREFERENCES

We may send promotional emails or other marketing communications where permitted by applicable law.

You may unsubscribe at any time by using the unsubscribe option displayed in our emails.

After unsubscribing, we may still contact you regarding:

  • Orders

  • Payments

  • Deliveries

  • Account security

  • Customer support

  • Policy updates

  • Legal or administrative matters

17. COMPLAINTS

If you have a complaint about how we collect, use, store or disclose your personal information, please contact us first using the details below.

We will review your request and respond within the period required by applicable law.

Depending on where you reside, you may also have the right to submit a complaint to your local data protection or supervisory authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our Services

  • Legal or regulatory developments

  • Operational or security requirements

When this Privacy Policy is updated, the revised version will be published on this website and the “Last updated” date will be changed.

Where required by law, we may provide additional notice regarding material changes.

19. CONTACT US

If you have questions about this Privacy Policy, our privacy practices or wish to exercise your personal data rights, please contact:

Data Controller / Business Owner: Süreyya Akbaş
Brand: Sona Fey
Tax Office: Pendik
Tax Number: 0150873674

Address:
Doğu Mah. Oltu Sk. Eser Apt. No:12
İç Kapı No:13
Pendik / İstanbul
Türkiye

Telephone: +90 541 363 39 20
Email: info@sonafey.com
Website: https://sonafey.com

For the purposes of applicable data protection laws, Süreyya Akbaş is the data controller responsible for the processing of personal information through Sona Fey and sonafey.com.

t. No:12 İç Kapı No:13

Pendik / İstanbul

Türkiye

Phone: +90 541 363 39 20

Email: info@sonafey.com

Website: https://sonafey.com